CLIENT SERVICES
Customer service is our strength
With nearly two decades working alongside insurance carriers, Mason Claim Services, Inc. is a top-ranked independent adjuster firm year after year. Providing an unmatched level of customer service, our team of over 900 highly experienced claims professionals understands the expectations of our clients as well as insureds who have been impacted by a property loss.
Custom claim solutions
Mason Claims offers custom residential and commercial claim solutions tailored to your carrier’s needs…not just some cookie-cutter one-size-fits-most package.
Our well-oiled QA processes ensure a seamless experience for you and your clients. We know that your time is valuable and limited, so we provide you with a carrier liaison as a single point-of-contact between you and our adjusters, saving time while also ensuring consistency.
Exceeding client expectations
But our attention to detail and service doesn’t end when our adjusters complete a report. Mason Claims has experienced file examiners who review and audit 100 percent of all property claims prior to submitting them to the carrier. We will make sure it is right, the first time.
We also understand that our adjusters are a reflection on you and your company; that’s why we use an advanced metrics system to analyze our adjusters’ performance based on your company’s expectations and standards. Learn more about our team of handpicked, highly experienced adjusters.
With nearly two decades working alongside insurance carriers, Mason Claim Services, Inc. is a top-ranked independent adjuster firm year after year. Providing an unmatched level of customer service, our team of over 900 highly experienced claims professionals understands the expectations of our clients as well as insureds who have been impacted by a property loss.
Custom claim solutions
Mason Claims offers custom residential and commercial claim solutions tailored to your carrier’s needs…not just some cookie-cutter one-size-fits-most package.
Our well-oiled QA processes ensure a seamless experience for you and your clients. We know that your time is valuable and limited, so we provide you with a carrier liaison as a single point-of-contact between you and our adjusters, saving time while also ensuring consistency.
Exceeding client expectations
But our attention to detail and service doesn’t end when our adjusters complete a report. Mason Claims has experienced file examiners who review and audit 100 percent of all property claims prior to submitting them to the carrier. We will make sure it is right, the first time.
We also understand that our adjusters are a reflection on you and your company; that’s why we use an advanced metrics system to analyze our adjusters’ performance based on your company’s expectations and standards. Learn more about our team of handpicked, highly experienced adjusters.
OUR CUSTOMIZABLE SERVICES
With a team of vetted insurance professionals standing at the ready, Mason Claims provides the following residential and commercial claim services to our clients with an emphasis on customer service and carrier customization:
General property adjusting services: Mason Claims delivers general adjusters for complex or large assignments anywhere in the United States. Mason's general adjusters are experienced, certified, and reliable.
Catastrophe claim services: When disasters strike and policyholders are dependent on their insurance carrier to begin the recovery process, Mason is there to offer personal and fair service on your behalf. Daily claim services: Mason provides experienced professionals across the nation to ensure exemplary daily claims service for our insurance carrier clients. Flooding adjusting: Mason delivers highly experienced general adjusters for NFIP Flood claims. Contents adjusting: Mason offers both field and inside adjusters for your carrier’s needs. All contents adjusters are experienced, licensed, and certified. Reinspections: Mason provides expert adjusters for quality control and reinspections. Mason reinspectors have extensive carrier claims adjusting and claim management experience. They focus on indemnity accuracy and carrier guideline adherence. Team leaders: Mason has experienced professionals for leadership and management of adjuster teams. All Mason team leads have management backgrounds with various carriers. Branch assists: Mason provides qualified, experienced adjusters for branch assists, large loss adjusters, auditors, examiners, telephone adjusters, and clerical personnel. Inside desk adjusting: We offer inside desk adjusters who will seamlessly become a temporary extension of your team–logging claims information, taking small claims over the phone, and providing insureds with a warm voice on the other end of the line during a CAT event. IT solutions: Mason Claims has and is investing countless resources into making it a simple process to connect any insurance carrier's existing claims processing system and workflow with our own. Our belief is that if we make it as simple as flipping a switch, we can reduce our clients' loss adjustment expense, making working with Mason Claims a win/win proposition. |
Want to learn more about how Mason Claim Services can assist you? Contact us today!